1. Shipping Destinations & Restrictions

Where We Ship:

• We currently ship to all 50 United States, including Alaska and Hawaii
• Shipping is available to residential and commercial addresses
• We ship to verified addresses only to ensure delivery security

Where We Cannot Ship:

• P.O. Boxes: We cannot deliver to P.O. Boxes at this time
• APO/FPO/DPO Addresses: Military addresses are not currently supported
• U.S. Territories: We do not ship to Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, or Northern Mariana Islands
• International Orders: We do not offer international shipping at this time

Address Verification: Please ensure your shipping address is complete and accurate. We are not responsible for packages shipped to incorrect addresses provided by the customer. Address changes after order placement may not be possible once processing has begun.

2. Order Processing Time

Standard Processing:

• Processing Time: 1-2 business days (Monday through Friday, excluding holidays)
• Same-Day Processing: Orders placed before 2:00 PM EST on business days will begin processing the same day
• After-Hours Orders: Orders placed after 2:00 PM EST will be processed the next business day
• Weekend Orders: Orders placed on Saturday or Sunday will be processed on the following Monday

What “Processing” Includes:

• Order verification and payment confirmation
• Inventory allocation and quality check
• Careful packaging to ensure safe delivery
• Label creation and carrier pickup scheduling

Non-Business Days:

• We do not process or ship orders on Sundays or federal holidays
• Major holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
• Orders placed immediately before holidays may experience slight delays

3. Shipping Methods & Carriers

We partner with trusted, reliable carriers to ensure safe and timely delivery of your order:

Carrier Selection:

• We automatically select the most reliable carrier based on your delivery address
• Carrier choice considers delivery speed, reliability, and service quality in your area
• You cannot choose a specific carrier, but you’ll be notified which carrier will deliver your order

Delivery Estimates by Region:

• East Coast (NY, NJ, PA, etc.): 3-4 business days total
• Midwest (IL, OH, MI, etc.): 4-5 business days total
• South (FL, TX, GA, etc.): 4-5 business days total
• West Coast (CA, OR, WA, etc.): 5-6 business days total
• Alaska & Hawaii: 5-7 business days total
• Rural Areas: May add 1-2 additional business days

Note: These are estimates only. Actual delivery times may vary based on carrier operations, weather, and other factors beyond our control.

4. Shipping Rates & Fees

What’s Included:

• Standard shipping to any address in the United States
• Full tracking and delivery confirmation
• Secure packaging and handling
• Shipping Cost Details:

• One flat rate regardless of order size or weight (up to 20 lbs)
• No additional fees for Alaska or Hawaii
• Shipping cost is clearly displayed at checkout
• Orders over 20 lbs may incur additional shipping charges (you’ll be notified before completing purchase)

Free Shipping Promotions:

• We occasionally offer free shipping promotions
• Promo codes for free shipping will be clearly displayed on our website and in promotional emails
• Free shipping offers cannot be combined with other discounts unless stated

5. Order Tracking

Tracking Information:

• You’ll receive a shipping confirmation email once your order ships
• Email includes your tracking number and direct link to carrier’s tracking page
• Tracking information typically updates within 24-48 hours of shipment
• You can also view tracking information by logging into your account on our website

How to Track Your Order:

Tracking Updates:

• Order Processed: Order has been prepared and handed to carrier
• In Transit: Package is moving through carrier’s network
• Out for Delivery: Package is on delivery vehicle in your area
• Delivered: Package has been delivered to address

If tracking shows no updates for 3+ business days, please contact us at support@yofetfee.com

6. Delivery & Signature Requirements

Standard Delivery:

• Most orders do not require a signature upon delivery
• Carrier will leave package at your door, mailbox, or designated safe location
• Delivery confirmation is recorded via scan by carrier

Signature Required:

• Orders over $200 may require signature confirmation
• High-value items require adult signature (21+)
• Someone must be present to sign for the package
• If no one is available, carrier will leave a notice and attempt redelivery

Safe Delivery Locations:

• You can provide delivery instructions at checkout (e.g., “Leave at back door”)
• We cannot guarantee carriers will follow special instructions
• Consider having packages held at carrier location if concerned about theft

7. Shipping Issues & Problems

8. Order Modifications & Cancellations

Before Shipment:

• Contact us immediately at support@yofetfee.com
• We can modify or cancel orders before they ship
• Changes include: shipping address, product selection, or full cancellation
• Orders typically ship within 24-48 hours, so contact us quickly

After Shipment:

• Once shipped, orders cannot be modified or cancelled
• You can refuse delivery and the package will be returned to us
• Or you can accept delivery and follow our return process
• See our Return Policy for more information

9. Multiple Item Orders

Combined Shipping:

• All items in a single order ship together when possible
• You pay only one $6.99 shipping fee per order regardless of quantity
• Large orders may be split into multiple packages but still charged one shipping fee

Split Shipments:

• If items are located in different warehouses, they may ship separately
• You’ll receive separate tracking numbers for each shipment
• Still only one shipping charge regardless of split shipments
• All packages typically arrive within 1-2 days of each other

10. Weather & Unforeseen Delays

We strive to deliver on time, but sometimes factors beyond our control cause delays:

• Severe Weather: Hurricanes, snowstorms, floods may delay shipments
• Natural Disasters: Earthquakes, wildfires, tornadoes can disrupt carrier operations
• Carrier Issues: Strikes, operational disruptions, high volume periods (holidays)
• Customs (if applicable): Rare delays for Alaska/Hawaii shipments

We are not responsible for delays caused by carriers or circumstances beyond our control. However, we will always work to resolve issues and keep you informed.

11. Customs, Duties & Taxes

Since we only ship within the United States, there are no customs fees, import duties, or international taxes. The price you see at checkout is the total amount you’ll pay (product + $6.99 shipping + applicable sales tax).

Sales Tax: Sales tax is calculated based on your shipping address and will be displayed at checkout before you complete your purchase.

12. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting with an updated “Last Updated” date. Significant changes will be communicated via email to registered customers.

Contact Information